FAQs

What sets Seriously Organic apart is our unwavering commitment to being a family-owned Australian business that places integrity, transparency, and quality above all else, without compromise.

Here’s what truly makes us different:

• Family-Owned, Australian-Made:
  We’re a proud, family-run Victorian business. From blending to packaging, everything is crafted locally with care, guided by small-business values and a genuine passion for real health.
• 100% Certified Organic (SXC25165):
  We don’t just use slogans. Our SXC certification (No. 25165) is our promise that every product that carriers our organic certification meets strict, real organic standards.
• Zero Fillers or Nasties:
  Our philosophy is simple: only what your body needs, nothing it doesn’t. We never use synthetic fillers or gimmicks. Our
  freeze-dried powders are pure, single-ingredient, and additive-free.
• Radical Transparency:
  We have "nothing to hide and everything to share." From sourcing to testing to labelling, we believe you deserve to know exactly what's in your products, where they come from, and why. No fine print, no fluff.
• A Purpose-Driven Range:
  We started because we were frustrated by overhyped trends. Today, our range of 85+ products (from functional powders to electrolytes and plant proteins) is thoughtfully crafted to support real wellness goals, not fleeting fads.
• Integrity in Every Scoop:
  We don't cut corners. Our commitment to quality is uncompromising, treating your health with the same respect and accountability we give our own family.

Ultimately, we're not just a brand; we're a team driven by a serious mission: to deliver clean, honest, effective nutrition that empowers you to take control of your wellbeing.

Every organic product in our range is Certified Organic. We display our SXC Certification Number #25165 on all invoices and product documentation, so you can be confident you are receiving authentic, certified organic ingredients that meet Australia’s strict organic standards. We don’t just claim organic we are genuinely organic certified.

It means we partner with farms and cooperatives that pay fair wages, provide safe working conditions, and avoid exploitative child labour. For wild‑harvested ingredients (like certain mushrooms), we ensure sustainable harvesting that does not damage ecosystems.

Clean” means no chemical solvents, irradiation, or artificial processing aids. “Green” means we use recyclable or compostable packaging wherever possible, minimize plastic, and offset our shipping emissions through carbon‑neutral delivery partners.

Yes. All retail products include full ingredient declarations, country of origin, lot tracking, and best-before dates. Business invoices are GST-compliant with our ABN clearly displayed.

SXC Certification (Certification Number #25165) is our independent
verification that every Seriously Organic labelled product meets Australia’s rigorous organic standards. It covers our sourcing, processing, and handling. When you see our SXC certified number, you have traceability and compliance you can trust.

“Certified Organic” means the product has been verified by an independent body to meet strict standards, no synthetic pesticides, GMOs, antibiotics, or artificial additives. Seriously Organic's products are certified organic.

“Natural” or just "Organic" has no legal definition and can be used on almost any product, even those with synthetic ingredients.

When a farm transitions from conventional to organic, it must go through a 2–3 year “in‑conversion” period. During this time, the farm follows organic practices but cannot yet label its produce as “certified organic.” We do not carry in‑conversion products.

Organic foods are grown without synthetic pesticides, herbicides, or GMOs. They tend to have higher antioxidant levels, are better for soil health and biodiversity, and support farming systems that avoid polluting waterways. Choosing organic is a vote for your health and the planet.

Yes, Organic farming builds healthy soil, stores more carbon, uses less energy, and reduces chemical runoff. It also supports biodiversity –organic farms have an average 30% more species than conventional farms. While organic is not a perfect solution, it is a significantly better choice for the environment.

This is one of the most important distinctions in our industry.

Freeze-drying (our method) is where whole fruits or liquids are frozen then gently dehydrated under vacuum. The result is a pure, whole-food
powder that rehydrates beautifully. No maltodextrins, starches, or fillers are ever needed.

Spray-drying (common alternative) is where liquids or solids are rapidly dried with hot air. To prevent clumping and make the powder flow, manufacturers almost always add maltodextrins (a refined carbohydrate). You won't find any spray-dried products on our site.

Explore our freeze dried fruit range here.

Yes. We are proud to be currently Australia's main source of 100% pure freeze-dried organic coconut water powder that contains ZERO maltodextrin, zero fillers, and zero additives. Most coconut water powders use maltodextrin as a carrier. Ours is simply coconut water that has been gently freeze-dried. It’s perfect for hydration formulas, electrolyte blends, and natural sports nutrition. You can shop it here.

Most of our fruit powders are made from whole fruit (including skin and pulp where appropriate), which preserves dietary fibre and phytonutrients. For example we offer whole lemon powder (peel, pulp, and juice), which is far more nutrient-dense. Our coconut water powder are from the juice only but where this is the case we are transparent about every product's origin. If you are looking for a lemon juice powder, please note that true juice powders are almost always spray-dried with maltodextrins.

Absolutely none! That is our core promise. All Seriously Organic powders are 100% pure, natural and additive-free. If you see a product on our site, it contains exactly what the name says and nothing else.

All our products are 100% free from artificial fillers, preservatives, colours, flavours, and GMOs. You’ll never see maltodextrin, silicon dioxide, or other additives in our single‑ingredient powders.

We are not currently audited for gluten free certification however we DO NOT process gluten containing products and our ingredients are naturally gluten free.

Each product page clearly labels if a product is vegan . All our plant‑based superfoods (matcha, turmeric, mushroom powders, fruit powders, etc.) are vegan. Collagen, gelatin and our whey powder are not.

All of our products are non-GMO.

Natural powders such as ours, especially beetroot, freeze dried fruit powders and coconut water powder, can clump when exposed to humidity. This does not affect quality or safety. To prevent clumping, store in a cool, dry place and use a spoon to break up any lumps.

Not typically. Our products are made from real, whole foods, nothing more, nothing less. For most people, they are simply a convenient way to add more nutrients to their daily routine.

That said, everyone is different. While our powders are foods, not medications, individual responses can vary. Some people may experience mild digestive changes when introducing new concentrated plant foods, especially if they are not used to them.

Our advice:

• Start small - begin with a quarter or half of the recommended serving and gradually increase over a few days to see how your body responds.
• Listen to your body - if something doesn't feel right, reduce the amount or stop.
• If you have any concerns - particularly if you are pregnant, breastfeeding, taking medication, or have a pre-existing condition we always recommend speaking with a qualified healthcare professional before adding any new supplement or functional food to your routine.

Your health is personal. We're here to support it, not to guess it.

Store in a cool, dry place away from direct sunlight. After opening, reseal the pouch tightly. Freeze-dried powders are moisture-sensitive, so avoid introducing steam or wet spoons. Properly stored, most products have a shelf life of 18–24 months.

It depends on the product and what wellness goals you have. Check the individual product page for specific advice but consistency is key to attaining your wellness goals, making our Seriously powders a routine part of your day will see you well on your way!

No, we do not make any health claims about our products.

Under Australian regulations (TGA and FSANZ), we sell our products as food, not as therapeutic goods. That means we cannot claim they diagnose, treat, cure, or prevent any disease or condition including blood pressure, energy levels, or any other specific health outcome.

What we can say:

• Our products are whole, certified organic foods.
• Many of the ingredients we offer like beetroot, maca, turmeric, mushroom powders and coconut water have a long history of traditional use and are the subject of ongoing scientific research.
• We encourage you to do your own research and explore the growing body of evidence for yourself. There is a wealth of information available on the nutritional properties of these foods and their traditional applications.

We're here to provide clean, honest ingredients. How you use them and what you learn about them is up to you. Always consult a qualified health professional if you are considering using a food or supplement for a specific health purpose.

Yes, our products are available on a subscription basis. You can choose delivery every month and save 5% on each order. You can pause, skip, or cancel anytime from your account dashboard.

We ship all orders from our Melbourne warehouse. We deliver Australia-wide, including metro, regional, and rural areas. We offer free shipping for orders over $39.

Yes, we ship to PO boxes via Australia Post. Remote and rural areas may take an extra 2–3 business days for delivery.

At this stage due to organic certification rules and regulations in countries outside Australia we do not ship internationally.

Most retail orders are dispatched within 1–2 business days. Delivery times vary by location (typically 3–7 business days) and if an express service is chosen. Wholesale and bulk orders are scheduled individually with our logistics team.

Yes. Our site uses 256‑bit SSL encryption (the same as banks). We never store your full credit card details on our servers. All transactions are PCI‑compliant.

Yes. We supply bulk organic spices, freeze-dried fruit powders, and superfoods to food manufacturers, cafés, juice bars, and retailers across Australia.

We also offer retail ready options for healthfood stores, wellness retreats and practitioners.

Contact us via for a tailored quote and product offering by emailing wholesale@seriouslyorganic.com.au or by using the wholesale enquiry form.

Please email our wholesale customer support team at wholesale@seriosulyorganic.com.au or fill in our form here. Please include your business name, estimated volumes, and which products interest you.

We aim to respond to all wholesale and bulk enquiries within 1–2 business days with a tailored response to your needs.

We currently operate as an online-only business from our warehouse in Victoria, and do not have a physical retail store open to the public.

However, you may still be able to find our products in person!

We proudly supply a growing number of independent health food stores, practitioners, and retailers across Australia who stock selected products from our range.

Here's how to find our products locally:

• Ask your local health food store — if they don't already stock us, let them know you'd love to see Seriously Organic on their shelves. We welcome retailer enquiries!
• Ask your practitioner — many naturopaths, nutritionists, and wellness practitioners recommend and stock our products for their clients.
• Get in touch with us — we can check if we have a retailer near you and let you know. Just email us with your suburb or postcode.

Better yet, encourage your favourite store to stock us!
We're always happy to hear from retailers who share our commitment to clean, certified organic nutrition. We can send them a wholesale information pack or put them in touch with our wholesale team.

In the meantime, the full Seriously Organic range is always available right here on our website, with fast shipping Australia-wide.

We don't currently offer phone support, but we've made it even easier to reach us!

The best way to get in touch is via email at:

📧 info@seriouslyorganic.com.au

Here's why email works better for everyone:

• Faster, more accurate responses — we can track your enquiry, pull up your order details, and give you a complete answer without playing phone tag
• Keeps our team efficient — it means we can serve more customers and respond to every enquiry properly
• No waiting on hold — we reply to all emails within 1–2 business days (usually much sooner!)

Urgent? Just write "URGENT" in the subject line of your email and we'll prioritise it.

We're also active on social media and happy to help with quick questions there, but for anything order-related or detailed, email is always best.

We look forward to hearing from you!

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